Refund policy

Refund Policy 

Purchases with QueenBCharms LLC are non-refundable. (EX: Tracking Numbers with a 'delivered' or 'returned to sender' status are non-refundable)

Refunds exclude shipping fees!

Refunds may be requested before an order ships. (Refund requests are only accepted with in processing days of the order.)

If an order was returned to QueenBCharms LLC due to an insufficient address, the Customer may request a refund, the order must be in the possession of QueenBCharms for a partial refund issued! (Use of Packaging and Shipping Service will be deducted from the subtotal.)

If the buyers credit/debit card was a stolen card, before purchase, it is expected that the issue be brought to QueenBCharms LLC attention by the card owner immediately. QueenBCharms will cancel the order, and issue a refund. However, if there's evidence that the card owner has received their items, a refund/order cancellation may not be issued.